Interim version, effective 1 October 2026. We're updating our policies and will replace this page later this year.
This policy applies to orders placed on dvt.co.nz. It sits alongside our Terms of Use and our Returns and Warranty policy. Nothing in it limits or excludes any right you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that can't lawfully be limited or excluded.
Prices
- Prices are in New Zealand dollars and include GST.
- Freight is extra and is shown at checkout.
- Some products show "Contact us for a quotation" instead of a price. Use the Contact Us button to get a quote.
- Prices can change without notice. The price that applies is the one shown when you place your order, unless it's a pricing error.
Pricing errors
Occasionally a price on our website may be wrong. If it is, we'll contact you before we accept your order. You can then go ahead at the correct price or cancel, and we'll refund anything you've paid in full.
Your order
- When you place an order, you're offering to buy. The automatic email you receive confirms we've received your order. It isn't our acceptance.
- We accept your order when we dispatch it or otherwise confirm that we accept it.
- We may decline an order, for example if a product is unavailable, a price is wrong or we can't verify a payment. If we decline an order, we'll refund anything you've paid in full.
Stock and delivery times
Many products are ordered in from overseas suppliers. Stock levels and delivery estimates on our website are our best information at the time and can change. If an item is delayed, we'll let you know. You can cancel any order that hasn't been dispatched, except a special order we've told you can't be cancelled, and we'll refund you in full.
Special orders
Some items are ordered specially for you and aren't normally stocked. If a special order can't be cancelled or returned once we've placed it with our supplier, we'll tell you before we order. This doesn't affect your rights if the item is faulty.
Payment
- Credit and debit cards: processed securely by our payment provider, eWAY. We don't see or store your full card number.
- Bank deposit: we'll dispatch your order once the payment has cleared.
- Trade accounts: approved trade account customers can buy on their account terms.
Other options, such as Pay in Store and Purchase Order, are shown at checkout.
For security, we may verify a card payment before we dispatch an order, for example by asking for identification. If we can't verify a payment, we may cancel the order and refund it.
Delivery
- We deliver within New Zealand.
- We use GoSweetSpot and the couriers it books, Zappy and Urgent Couriers.
- Some deliveries need a signature. If you ask us to leave a parcel without a signature, it's your responsibility once it's been delivered.
- Please check your order when it arrives, and tell us about any damage or missing items as soon as possible, ideally within 3 working days. See Returns and Warranty.
Contact us
Email: sales@dvt.co.nz
Phone: +64 9 525 0788
Post: PO Box 44014, Point Chevalier, Auckland 1246
Last updated 30 September 2026.